Water under coffee machine drip tray

Error

Water under coffee machine drip tray Error: This primarily consists of condensed water and does not necessitate worry. The drip tray functions to collect the excess liquid produced during brewing, but it is common for condensation to gather below. solution: Ensure proper insertion of the drip tray along with its cover to capture any excess liquid. Doing so should prevent the brewing process from causing a mess and safeguard your kitchen surfaces. If you notice liquid seeping onto the appliances inner floor when removing the drip tray, its likely being removed prematurely. Wait a few additional moments before taking it out.

The protective cover for the brewing unit fails to connect correctly due to an error:

Solution

The protective cover for the brewing unit fails to connect correctly due to an error The brewing unit remains unlocked. solution Ensure the brewing unit is properly locked before placing the protective cover. For model specific instructions consult your appliances user manual.

Grinding level adjustment is stiff

Error

Coffee machine grinding level adjustment is stiff Error: Excessive beans within the grinder may lead to stiffness. solution: Operate your coffee machine to dispense a drink. When adjusting the grinding level, gradually add a small number of beans to prevent excessive stiffness that hinders grinding. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty

Ground Coffee gets sticking in the coffee drawer

Erro

Ground coffee gets sticking in the coffee drawer Error: Ground coffee can stick and get stuck inside your coffee drawer. If the ground coffee is damp, it will get stuck in your coffee drawer. Solutin To prevent coffee from sticking inside the coffee drawer, remove the coffee drawer and make sure it is clean and dry. If the problem persists, be careful not to force the coffee grounds into the drawer Contact us Do you require further assistance and support? Our customer service team is available to provide you help. Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Water buildup inside the fridge

Drain hole is blocked

Water buildup inside the fridge Condensation or water accumulation inside the fridge is a common problem that occurs after the drain holes become clogged. Fortunately, this does not mean that the device is not working properly, but rather that it can do something better. Read below for tips and tricks that will help you resolve this issue and get your refrigerator back to normal working condition. Drain hole is blocked Why is there water in the fridge? This is usually the first question we ask ourselves when we see water in the fridge. The answer is actually very simple. When condensation accumulates, it forms small puddles, and when condensation channels and drainage holes become clogged, water cannot drain out. To solve this problem, we recommend cleaning the drain holes regularly to ensure that condensation drains effectively. To do this, follow these steps: 1. Remove the pull-out container. 2. Carefully clean the drainage hole at the bottom of the back wall with a cloth and a damp cotton swab. 3. Remove water from the device with a soft sponge. 4. Wipe the inside of the device with a food-safe refrigerator cleaner. If you are having trouble locating the drain hole on your device, please read the user manual for more information. Avoid leaving the door open for long periods of time Leaving the door open for a long time can allow moisture to get inside and cause your refrigerator to suffer even more due to temperature changes. Steam from hot food condenses and water builds up. Properly store hot food We recommend that you allow the food to cool completely before placing it in the appliance. Room temperature is best. You should also make sure your food is properly packaged before leaving it inside. Click here to learn more about food storage and refrigerator organization. Level the appliance Use a spirit level to ensure that the refrigerator is balanced and that the unit is not tipped in any direction. Water will not drain properly if the device is not level. You can use the screws on the bottom of the refrigerator to position the refrigerator correctly.

Fridge is not making jce

Check the water supply

Fridge is not making ice If your refrigerator is not making ice or pouring water there is no need to panic. This usually indicates that something is missing and the device is not working properly. The following list will help you perform some checks and resolve the problem yourself. Check the ice maker is turned on When you turn off the ice maker no ice will come out and no water will flow. You can turn on the ice maker using the refrigerator control panel. If you are not sure how to do this check your device mes user manual for model-specific advice. check the water supply If the device is not properly connected to the water supply it will not be possible to dispense ice or pour water. Ensure proper connection to the water supply network with a minimum pressure of 0.2 MPa (2 bar). If you have problems connecting the refrigerator to the water supply we recommend contacting a plumber. The ice maker has just been switched on. When you turn on your ice maker it is important to allow enough time for it to make ice. It usually takes about 24 hours for the ice cube tray to refill. What you need to know: If you are using your ice maker for the first time we recommend discarding the first 30-40 ice cubes for hygiene reasons. Ice cube container is difficult to open If you have difficulty accessing the ice cube tray the ice may be stuck and prevent you from pulling the ice cube tray out completely. After pressing the ice cube tray button e recommend that you move the ice cube tray slightly and carefully pull it out. Level the device position Use a spirit level to ensure that the refrigerator is balanced and that the unit is not tipped in any direction. If the unit is not level water may flow out of the ice maker ice may fall erratically and the door may not close properly. You can use the screws on the bottom of the refrigerator to position the refrigerator correctly. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Fridge light is not working

Replacing the bulb

Fridge light is not working If the fridge light is not on but the appliance is receiving power and cooling it is safe to use the refrigerator even if it is not on. How to install fridge lighting varies depending on the Fridge model. If your device is equipped with a light bulb you can replace it yourself. However if your device has an LED light we highly recommend arranging a visit from a technician to have it professionally replaced. Replacing the bulb If you do nott have a replacement lamp we recommend using our spare parts finder to purchase genuine replacement parts that fit your device. Once you have your new bulb follow our step-by-step guide to replace your old one. 1. Turn off your device. 2. Find the light bulb and clear the area around it. 3. Loosen or unscrew the plastic lamp cover. 4. Unscrew the old light bulb. 5. Screw in the replacement lamp. 6. Replace the plastic lamp cover and make sure it is securely seated. 7. Turn on your device. Note: Bulb replacement instructions may vary depending on model. If the steps above do not work for your device we recommend that you refer to your devices user manual for model-specific instructions. No power going to the fridge If the device does not have power the light may stop working. Make sure the plug is inserted correctly into the socket and the switch is turned on. If this is confirmed try plugging another electrical item into the socket such as a lamp to see if the outlet is receiving power. If the socket does not work plug the fridge/freezer into the socket next to it (if it is a double socket) and try again. If the socket is working check the plugs fuse by plugging the fuse into another appliances plug or by plugging a new known working fuse into the refrigerator freezer plug. Be sure to use a 13 amp fuse. Be sure to check that the circuit breaker has not tripped. Contact an electrician if necessary. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Fridge is leaking water

Drainage hole is blocked

Fridge is leaking water If your refrigerator is leaking water it is important to understand why it is happening. Read below to diagnose the cause of the problem and find possible solutions to the problem. If you are unable to diagnose or resolve the problem yourself we recommend that you schedule a visit with a trained technician. Drainage hole is blocked If your device condensation channels or drains are clogged, you can expect a leak. Fortunately the solution is usually simple. It is recommended to clean the drain hole regularly so that condensation can drain effectively. To do this follow these steps Remove the pull-out container. Carefully clean the drainage hole at the bottom of the back wall with a cloth and a damp cotton swab. Remove water from the device with a soft sponge. Wipe the inside of the device with a food-safe refrigerator cleaner. If you are having trouble locating the drain hole on your device please read the user manual for more information. ice buildup Leaving the appliance door open for too long can cause temperature fluctuations and allow moisture to enter the appliance. This can cause your device to freeze quickly as it tries to return to the desired temperature. Ice buildup inside the device often causes leaks when it starts to melt. In this case we recommend that you defrost your device completely and make sure the door is properly closed to avoid the same issue again when you turn it on. Faulty door seal If the refrigerator door seal leaks or loses its magnetization the refrigerator freezer door will not close properly and the appliance will have to work harder to maintain a constant temperature. You can check if your door seal is broken by slipping a small piece of paper into the door. If the item is defective it must be replaced. Fortunately replacing a door seal is a simple task and does nott require a technician. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Freezer door not closing

Faulty door seal

Freezer door not closing If the freezer door does not close properly the appliance will not function as intended. To find the best solution for your case we recommend reading the following article to see if one of the most common issues is causing your problem. Faulty door seal A leak in the freezer door seal will prevent the door from closing properly. You can check if your door seal is broken by slipping a small piece of paper into the door. If the item is defective it must be replaced. Fortunately, replacing a door seal is a simple task and does not require a technician. Besides leaking door seals they can also lose their magnetization and need to be remagnetized or replaced. If you are not familiar with the procedure, we recommend replacing the seal completely. Allign the device position Use a level to check if the device is level. If the device is not installed correctly, the door may not close properly. You can use the screws on the bottom of the freezer to level it. Note: Doors should only be replaced by a professional. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Fridge door is not closing

Check for obstructions

The fridge door is not closing Learn why your refrigerator door does not close properly and what steps you can take to fix this problem yourself. Once diagnosed we recommend that the issue be investigated urgently to prevent further damage to the appliance and to avoid putting what matters most your food at risk. Note :Door replacement can only be performed by professional engineers. Check for obstructions Sometimes larger items stored especially in the refrigerator door can cause the door to not close properly. Check that you have not forgotten anything in the aisle and close the door. Leaking and demagnetised door seal If your refrigerator door gasket is leaking your refrigerator door will not close properly. You can check if the door seal is faulty by trying to slide a small piece of paper or a £5 note across the door. If the item goes through, you will need to replace it. Luckily replacing door seals is an easy job and does not require an engineer. In addition to your door gasket leaking it may also lose its magnetism which requires re-magnetizing or replacing it. If you are unsure how to do this we recommend replacing seal as the whole Level the appliances Using a level make sure your refrigerator is level and that the appliance is not tilted in any direction. If the appliance is not balanced water may leak from the ice maker the ice cubes may be uneven or the door may not close properly. You can use bolts under the refrigerator to help you balance it properly. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Induction hob not working

Check that the child lock has been deactivated

Induction hob not working If your induction hob is not working, it is important to identify the possible cause before making an appointment with an engineer. There are some simple checks you can do safely at home to make sure you have done everything possible to get your device working again. Check that the child lock has been deactivated If your induction cooker is unresponsive but still has power you can have accidentally activated the child lock. To turn it off simply press the wrench icon for 3-4 seconds depending on your device model. If your device does not have a key icon, we recommend that you consult your devices user guide for more information. You can find more information about the child lock feature here. Check the power Your induction hob needs electricity to operate, so if the power goes out your hob will not work. If your hob is unresponsive and you have checked that the child lock is turned off the switch (also known as the fuse) may have blown or tripped and is affecting the power supply. You can check this by accessing the fuse box (also called the consumer unit). Any major electrical problems should be repaired by a professional electrician. Use induction-compatible cookware Like induction cooking the pan is heated directly rather than on the hob surface you will need to use ferromagnetic cookware for your induction stove for it to work properly. If you want to know more about pans suitable for induction hobs

Hob smells of gas

Do not use the power switch

Hob smells of gas Although our equipment is manufactured to the highest safety standards all potential gas leaks must be investigated. If you smell gas around the stove and you are not using your appliance as intended please emergency turn off the gas supply usually located next to the meter If the emergency valve cannot be closed easily Extinguish all open flames gas oil burners and solid fuels Do not use the power switch Open all doors and windows to ventilate the room Evacuate the facility if necessary. 5. If we are unable to perform the air evacuation within one hour the customer should call the service providers telephone number. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty

Gas hob would not stay lit

Do not ignite in a minimum position

Gas hob would not stay lit Let us explain some of the reasons why your gas hob burner goes out. If you are unsure how to operate the gas hob we recommend that you consult the user manual for your device. Do not ignite on a minimum position When you first use the control knob to ignite the burner make sure you do not start from the minimum position. You can always readjust it once the stove lit Assemble the burner correctly If you misplace the burner parts it is likely that the device will not work properly. To ensure this is not a problem make sure the parts are aligned correctly. If you need help refer to your device s user guide. Clean the hob A dirty burner will be difficult to light because even a partial blockage can prevent the gas stove from lighting. Make sure your stove is clean and dry before using it. To learn more about cleaning your device . Remove excess moisture If your gas stove is not igniting properly and continues to tick excess moisture can cause the gas stove to not form an even flame. This usually happens after the device has just been cleaned: after a few minutes as the moisture evaporates your device will be ready for use. Check the power source Your gas hob needs electricity to operate, so if the power goes out your gas stove will not work. If your stove is unresponsive and you have checked that the child lock is turned off the switch (also known as the fuse) may have blown or tripped and is affecting the power supply. You can check this by accessing the fuse box (also called the consumer unit). Any serious electrical problems should be repaired by a professional electrician. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Gas hob not sparking

Check for food remnants or dirt

Gas hob not sparking If your gas hob would not turn on there are some simple things you can do safely at home without needing the help of an engineer to solve the problem. Just follow our instructions below. Check for food remnants or dirt If food residue or dirt gets between the spark plug and burner your stove will not light. Make sure the area is clean and dry before lighting. Align the burner After cleaning the stove it is important to return all burner parts to their correct position as this can prevent the stove from igniting. Even if you have not cleaned the stove yet check that each part is in place before trying to turn the stove back on. If you need help you can always refer to the owners manual to find the details to properly assemble the burner. Check the power source If your stove does not light up and you do not hear the usual ticking sound it could be due to a power outage. Check the fuse box for any possible tripping. Request professional help We recommend that you check with an electrician that your appliance has been installed correctly. The connection may be interrupted or even broken. They will be able to accurately diagnose the problem and tell you the next steps. If the connection is not the cause of the problem trained and authorized service engineers will be able to help you resolve the problem. You can book an engineer visit here. Spare parts and accessories Search for genuine spare parts and buy tested and approved accessories and care products for your appliances in the Store. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Ceramic hob not hot enough

Check the power source

ceramic hot not hot enough If your ceramic stove would not heat up you can do some tests yourself before calling in a professional. Our guide below will help you complete the necessary steps. Check the power source Increase or disable power management settings. You can find more information about this in the user guide for your device. Deactivate demo mode 1.Disconnect the appliance from the power source for 30 seconds by briefly turning off the circuit breaker in the fuse box. 2. Press any button on the control panel within three minutes. Check the sensors are working If your fingers or the dial surface are wet touch may not be registered. Please use the device with dry hands on a dry surface. If the sensor is not responding or only certain heating zones are active please make an appointment with an engineer. Spare parts and accessories Search for genuine spare parts and buy tested and approved accessories and care products for your appliances in the Store.

Oven making loud noise

The Fan element is dirty

Oven making loud noise Most ovens make low noise when in use. This is especially true if you use a microwave and especially its microwave function. In this case the microwave sound comes from the magnetron which is completely normal and nothing to worry about. However certain noises can indicate a problem with your oven, and below we have identified some of the most common faults that can cause your oven to make excessive noise. The fan element is dirty Over time grease can build up on the oven fan making operation more difficult. If this is the problem make sure you clean it thoroughly so it works as it should. If the problem is not due to a dirty fan, it may need to be replaced. We recommend that you schedule a repair with one of our highly qualified and trained engineers. The Fan motor is damaged If your oven fan is running slower than usual and making louder noise than normal the fan may be damaged. Another sign of a problem is that the oven light is on and the heating element is working, but the oven is not as hot as it should be or the food is not cooking evenly. If the fan motor is damaged air circulation is ineffective. In this case, we recommend that you schedule a repair with one of our highly trained and qualified engineers. The Gas igniter would not stop ticking This is a common problem and actually comes from the gas igniter not your oven. This usually happens after cleaning your device and is usually nothing to worry about. If too much water gets into the igniter it will short circuit and continue to make a continuous clicking sound. Once the water is removed usually by evaporation, the igniter returns to normal and stops working. However, if your ignition switch is broken, it will not stop making noise and you will need to book a repair with one of our highly trained and qualified engineers Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Oven light not working

Step by step method

Oven light not working If the bulb burns out you can easily replace it by purchasing a replacement bulb with a removable bulb cover to make the job easier. Before ordering make sure the replacement bulb is compatible with your device by consulting the user manual or you can contact our customer service department. Follow the steps below to remove and replace your oven light bulb. Instructions step by step Make sure the oven is turned off and cool before starting. Release the clamp on the cover and remove the bulb. Install a new bulb and replace the cover. Turn the oven back on. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Oven fan not working

Contact us

Oven fan not working You can determine that the oven fan is malfunctioning if it operates significantly slower than usual or emits unusually loud sounds. If this is the situation replacing the fan may be required and we do not recommend attempting this repair yourself Instead schedule a service with one of our extensively skilled and certified technicians. Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Oven is not heating

Oven is not heating

Oven is not heating If your oven is powering on but failing to reach the temperature you desire the problem may be related to your heating unit Examine your heating component for signs of burns and wear A properly functioning unit should glow a vibrant red so if your ovens heating element is compromised it will maintain a dark gray appearance. We strongly recommend against attempting a repair on your own and instead suggest scheduling a service appointment with one of our exceptionally trained and certified technicians Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Tumble dryer is leaving water

Level the dryer

Tumble dryer leaking water When your appliance is not working properly and is experiencing water leakage there are several simple steps you can take to troubleshoot the issue Level the Dryer Water leakage in your tumble dryer is often a result of incorrect placement rather than a fault in the appliance It is crucial to ensure that the dryer is level and not tilted You can easily adjust its position using the appliance feet We recommend placing the appliance on a stable, solid floor and using a spirit level to double check its level Clean the Fluff Filter To maintain proper appliance functionality it is essential to clean the fluff filter after each cycle A blocked filter can cause the machine to overflow and leak water For step by step instructions on cleaning the fluff filter Check the Drain Hose Check the condition of the drain hose to ensure it is not bent or damaged. If you identify any damage please consider ordering a replacement part through our spare parts finder You can purchase a new drain hose by using our spare parts search Installation Tip When installing the drain hose make sure the height difference between the appliances surface and the drain hose does not exceed one hundred cm Empty the Condensation Unit Applies to Condenser and Heat Pump Dryers Only Condensation dryers are equipped with a tank that should be emptied after each cycle When removing the condensation tank be cautious as the water may be warm and the tank does not have a screw cap Safely remove the condensation unit by slowly pulling the tank out from the appliance and keeping it in an upright position Then pour out the water into the sink Afterward securely replace the tank back into the tumble dryer Disclaimer This advice is relevant only to condenser and heat pump dryers Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Tumble dryer is not collecting water

Clogged condenser pipe

Tumble dryer is not collecting water An obstruction could impede the tumble dryers ability to gather water To prevent this issue we advise performing regular thorough cleaning of the appliance and adhering to the usage instructions provided in your user manual Clogged condenser pipe Begin by unplugging the appliance and extracting the condenser tray for access to the cleaning area Try to reach into the groove where the tray connects and eliminate as much debris as possible Utilize a dry cloth to cleanse the area as effectively as you can and tidy the condenser tray near the sink Damaged condenser tray In the event that your tray seems to be damaged or does not fit correctly you will need to acquire a replacement Contact us Do you require further assistance and support Our customer service team is available to provide you help Repair service Do you need to book a repair Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Tumble dryer is not spinning

Check the door closes properly

Tumble dryer is not spinning If your tumble dryer has come to a halt or ceased rotating, there is no need to worry You can perform a few simple checks to determine if the issue might be more evident than you think Check the door closes properly When the appliance door is not securely closed it would not start the program for safety reasons If the door does not shut tightly please arrange for a technicians visit Check the drive belt The drive belt encircles the drum and the drive motor and over time it can become damaged due to wear To check if the belt is broken you can reach into the dryer and manually rotate the drum If it turns very easily its likely that the belt is damaged and needs replacement In this case we recommend scheduling a service appointment for a professional assessment and repair The drum rollers might be worn out These are small metal wheels located on the outer side of the drum which facilitate the rotation of the dryer If these rollers are worn out its advisable to arrange for a technicians visit Worn drum rollers often produce grinding noises Contact us Do you require further assistance and support Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty

Tumble dryer would not switch on or start

Check the power

Tumble dryer would not switch on or start If your appliance is not powering on or starting there is no need to worry You can perform some straightforward checks to determine if the issue might be simpler than you think Check the power If you do notsee any indicator lights on your tumble dryer ensure that the plug is correctly inserted into the socket and the switch is in the on position Confirm the socket is delivering power by testing it with another electrical device such as a lamp If the socket is not working try plugging the tumble dryer into a neighboring socket if you have a double socket Check the fuse in the plug by either testing it in another appliance plug or replacing it with a known working 13 amp fuse Additionally check if the circuit breaker has tripped If necessary contact an electrician for assistance Check that you have selected a programme If your appliance turns on but does not start review your instruction manual to ensure you have selected the correct program for your laundry requirements Dryer Door is left open If the appliance door is not closed properly the program would not start Make sure to firmly close the door and check for any obstructions in the latch If you encounter difficulties closing the dryer door refer to your manual for guidance Child Lock has been activated To activate or deactivate the childproof lock simultaneously press and hold the Ready in time button and the drying time button for 3 seconds Note that the child lock function may vary by model so consult your instruction manual for model specific information Contact us If you still need assistance our customer service team is ready to help Do not hesitate to get in touch for further support

Tumble dryer making noises

Loud noise

Tumble dryer making noises When the device operates the pump and compressor make noise This is normal and is not a sign of a device problem However if the noise seems worrying the list below may tell you why your dryer is behaving this way Loud noise If the device makes a loud noise it may be due to the drive belt wrapping around the drum and the drive motor In this case we recommend that you hire an engineer to inspect the device and ask an expert to resolve the error Grinding noise Grinding noise may be due to a metal object in the drum Check for coins keys or other metal objects that may have fallen inside the drum Another possible explanation for grinding noise is worn wheel rollers These are small metal wheels attached to the outside of the drum that support the spinning of the dryer If the rollers are worn we recommend that you make an appointment for an engineer to visit Vibrating noise On condenser dryers the fan may be loose or out of balance In this case you will have to tighten it or replace it For security reasons we recommend that you seek technical support to help resolve this issue Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance whether in or out of warranty

Tumble dryer keeps stopping

Clean the fluff filter

Tumble dryer keeps stopping If your tumble dryer keeps stopping mid program there is no need to panic There are few checks you can safely perform yourself using this quick guide to help resolve the issue Check the moisture sensor is clean Sensors are a key component of modern tumble dryers and help control the time your clothes spend in the dryer It detects whether the clothes are wet and stops the program when the clothes are dry avoiding wasting energy and time Unfortunately after long term use the moisture sensor can become covered with a fine layer of limescale and residue from detergents and care products Such residue must be removed regularly to ensure the sensor functions properly To clean the sensor open the machines door and thoroughly clean the moisture sensor area with a coarse sponge The sensor is located on the door Do not use abrasive cleaners or steel wool as they may damage the sensor Clean the fluff filter Cleaning the fluff filter will improve the performance of your device It i s a good idea to clean this key part after every drying cycle as lint can easily accumulate Fortunately cleaning the filter is easy and can extend the life of your device Open the dryer door and locate the filter check the door area Pull out the 2 piece fluff filter Wipe the filter area with a cloth to remove any remaining fluff Separate the two part filter Open both filters and remove any fluff with a cloth Wash away any remaining lint under running water Dry the filter with a cloth or paper towel Reassemble the filter Replace the two part filter Click here to learn more about cleaning your lint filter Check the electricity setup First check whether your power system supports multiple machines running concurrently If there are no electrical issues and you are certain that your clothes dryer is the cause of the power outage we recommend having a engineer inspect your dishwasher If you notice a leak, please let the technician know at the time of your appointment If you are booking online please add this to the error description If the drying program is interrupted due to a power outage restart the program or remove and distribute the laundry

Tumble dryer door not closing

Broken door latch

Door latch is broken If your appliance door would not close the door latch may be defective For safety reasons we recommend that you do not attempt repairs yourself Instead call an engineer who will professionally diagnose and fix the problem immediately

My dishwasher is not heating

Irregular loading

My dishwasher is not heating water Irregular Loading For better drying performance of your dishwasher Make sure the dishwasher has been loaded correctly. To do this you should put dishes with sufficient space between them for the heat to be distributed equally . Plastic dishes Because of plastic body does not possess heat so it will not dry properly in a dishwasher. If your dishwasher has PerfectDry select the function and your dishwasher will dry plastics after cleaning them. Poor drying Please use a rinse aid product to improve the drying performance of your dishwasher . As it helps remove water from the surface of dishes so they dry very fast. For more information please read manufacturers instructions on how to use the product effectively as the amount of rinse aid used affects the drying results. By using rinse aid you will get best drying results no matter if it is included in your detergent product. As rather than pods and tablets the rinse aid let out at the right time during a cycle. Based on the model of your dishwasher you can also select a more intense drying program to increase the drying process. If your dishwasher is not heating up water at all then we suggest that you shoud book an appliance engineer with us to rectify the problem.

My dishwasher is not draining

Dishwasher pump is blocked

My dishwasher is not draining Dishwasher pump or impeller is blocked If your dishwasher pump is obstructed by something then it is not possibe for waste water to come out of the appliance You need to follow the below procedures to rectify the problem Pull out the bottom basket Remove the filter unit by carefully rotating the cylindrical top and lift away to access the pump It is necessary to use protective gloves when you taking off the residual water from the pump area Take help of soft sponge to suck up the water and slowly ladle it out of the appliance After removing the water Make you use protective gloves when putting your fingers in the pump area As you may find broken pieces of glass here Using a tea spoon prise off the pump cover After that hold the cover by the lug and pull it upwards until endure Now drag forwards For more information please see your instruction manual Examine the pump for any external substance and remove any deposits Make sure the pump impeller move openly Replace the pump cover and ensure that it engages properly back into position until it clicks You can remove the pump cover bu using screwdriver but never use electric one Put the filter back into place securing the arrows align After changing the basket you can start using your dishwasher The dishwasher impeller can also crack in some cases We would then recommend booking an engineer who will be able to replace the faulty part Dishwasher filter is blocked Your blocked dishwasher filter will stop the water from draining properly As a result food remnants will deposited back onto dishes and also the drainage problems will occur

Why is dishwasher tablet not releasing

Tablet containing the table is obstructed

Why is dishwasher tablet not releasing Tablet containing the table is obstructed If your dishwasher tablet is not working the issue could be irregular fill up This is due to a pan handle or a big item is obstructing the tablet from being dispensed into the tablet collecting tray In this case you will see that the tablet has not fully dissolved or that your dishes are still dirty Make sure that dishwasher door and tablet collecting tray is not being obstruct by anything before you start a cycle Spray lane is blocked Your dishwasher tablet may also fail to dissolve if your spray arms are damaged or a pan handle is stopping the spray arms from rotating properly This would affect the water flow and the potency of the wash cycle As a result you will have to run second wash Before you do that check if there is any visible damage to spary arms and also there is nothing obstructing the spary path when you laod the dishwasher Water temperature is unbalanced If you see that your dishwasher tablet is releasing properly but not dissolving This can be due to the low water temperature what you can do is to run a warm cycle and see it works if the issue still happens then you need to call our engineer who will be able to rectify this problem

Why my dishwasher is making noise

Strange noises coming out from the dishwasher

Why my dishwasher is making noise Strange noises coming out from the dishwasher is not odd You do not need to worry as it can be mostly resolved easily These different sounds and noises have their reasons so if you learn them, you would take the right step to go forward Please read below to understand better When a program ends you will hear an audible beep this sound can be disabled or change from the settings There is nothing to worry about buzzing noise The buzzing noise sounds when your dishwasher pushes water down the drain In case of heavy sound you need to check your pump impeller for blockage or damage This can be done by removing the lower basket spray arm and filter unit If dishwasher makes grinding noises it means foreign objects has stuck itself inside the pump of the dishwasher This could be hard food or an item which was being cleaned and has broken during the wash cycle You can check if this is the case by removing the lower rack of the dishwasher then the spray arms and finally the filter unit for inspection There can be a number of things that make it happen As the dishwasher has been loaded incorrectly it allows the spray arm to hit utensil You can resolve this by positioning the utensils so that the spray arms can move freely with no interfere Washing tank can be stricken by water jets in case of small load just put more utensils or dispense evenly There are light things like baby bottles which can move around during the wash cycle so make sure you put them inside tightly if possible or clip them to the dishwasher basket with attachment

Tumble dryer burning clothes

Regularly clean the vent

Tumble dryer burning clothes If you notice your dryer is burning clothes or smell a burning odor coming from the machine, we recommend that you do not use the dryer until the root of the problem has been professionally identified and resolved by an engineer. Dryers can leave burn marks on your clothes due to overheating, and due to the nature of the problem, it may be difficult for you to diagnose the source of the problem yourself. For this reason, we recommend that you make an appointment with an engineer to ensure that the problem is professionally resolved so you can safely enjoy your appliance. However, our general advice to prevent this from happening in the future is: Regularly clean the vent If the vent on your dryer is clogged with lint, the appliance will not function properly. You will also notice that the filter no longer collects as much lint as usual. You can use a vacuum cleaner to clean out lint and other debris that accumulates inside the pipes. If you notice obvious pipe damage, we recommend contacting one of our technicians to replace the part. Avoid overloading the dryer If the appliance is overloaded, the clothes inside will not fall out, which may cause burns on the object due to prolonged contact with the heated drum.

Washing machine is overfilling

A fault with the water inlet valve

The washing machine is overfilling A fault with the water inlet valve The water inlet valve allows water to enter the washing machine s drum and if the washing machine is having trouble filling it may be due to a faulty water inlet valve. This is not something you can fix yourself and will need to be repaired by a trained and qualified engineer A fault with pressure switch The pressure switch also known as the water level switch, is responsible for sending a signal to the water supply valve to control the flow of hot and cold water into the washing machine based on the temperature setting for a particular program. A malfunction of this switch can cause the washing machine to fill with water. This is not a fault that you can repair yourself and will need to be repaired by a trained and qualified engineer. A fault with the pressure chamber The pressure chamber will be filled with air as the water level in the drum increases. This air is then forced into the pressure tube and activates the pressure switch to start the wash cycle. If there is a problem with the pressure chamber such as a blockage it will interfere with this process and can cause the washing machine to fill with water. This is not a fault that you can repair yourself and will need to be repaired by a trained and qualified engineer. Contact us Do you require further assistance and support? Our customer service team is available to provide you help. Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Washing machine is overfilling

A fault with the water inlet valve

The washing machine is overfilling A fault with the water inlet valve The water inlet valve allows water to enter the washing machine s drum and if the washing machine is having trouble filling it may be due to a faulty water inlet valve. This is not something you can fix yourself and will need to be repaired by a trained and qualified engineer A fault with pressure switch The pressure switch also known as the water level switch, is responsible for sending a signal to the water supply valve to control the flow of hot and cold water into the washing machine based on the temperature setting for a particular program. A malfunction of this switch can cause the washing machine to fill with water. This is not a fault that you can repair yourself and will need to be repaired by a trained and qualified engineer. A fault with the pressure chamber The pressure chamber will be filled with air as the water level in the drum increases. This air is then forced into the pressure tube and activates the pressure switch to start the wash cycle. If there is a problem with the pressure chamber such as a blockage it will interfere with this process and can cause the washing machine to fill with water. This is not a fault that you can repair yourself and will need to be repaired by a trained and qualified engineer. Contact us Do you require further assistance and support? Our customer service team is available to provide you help. Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Washing machine is overheating

A fault with the thermostat

Washing machine is overheating A fault with the thermostat If your washing machine is getting too hot this could indicate a problem with the thermostat, this part responsible for regulating the temperature of the machine This is not a fault that you can repair yourself and will need to be repaired by a trained and qualified engineer Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty

Washing machine filter is blocked

Cleaning the washing filter

Washing machine filter is blocked Cleaning the washing machine filter If you are having problems with your washing machine chances are your filter is clogged Here is how to do the necessary cleaning to get your device working properly again A clean filter can take a burden off your shoulders Simple filter cleaning and maintenance can solve or prevent many small washing machine problems A clogged filter can cause your washing machine to Vibrates and makes loud noises It takes longer to complete a cycle Random stop within a cycle Take out your overly wet laundry Our simple guide to cleaning your washing machine filter First turn off the device and unplug the power then turn off the water supply Spread a towel on the floor and place a large tray or shallow container on top so any remaining water can drain Remove the pump cover to find the black drain hose Remove the lid from the drain above the bowl and let the water drain into the pan You may need to do this several times Once you have drained all the water

Washing machine filter is blocked

Cleaning the washing machine filter

Washing machine filter is blocked Cleaning the washing machine filter If you are having problems with your washing machine chances are your filter is clogged Here is how to do the necessary cleaning to get your device working properly again A clean filter can take a burden off your shoulders Simple filter cleaning and maintenance can solve or prevent many small washing machine problems A clogged filter can cause your washing machine to Vibrates and makes loud noises It takes longer to complete a cycle Random stop within a cycle Take out your overly wet laundry Our simple guide to cleaning your washing machine filter First turn off the device and unplug the power then turn off the water supply Spread a towel on the floor and place a large tray or shallow container on top so any remaining water can drain Remove the pump cover to find the black drain hose Remove the lid from the drain above the bowl and let the water drain into the pan You may need to do this several times Once you have drained all the water remember to cap the drain and put it back in place Twist the filter cap counterclockwise and slide it off The water will flow down onto the towel you put down You may find obstructions in the filte such as coins pimples or lint buildup They must be removed and then the filter cleaned carefully Carefully check that the impeller moves freely Tighten the filter cap into the vertical locking position Close the pump cover and make sure it is securely in place Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Washing machine is over foaming

Contact us

Washing machine is over foaming The most well-known reasons behind a washing machine over foaming and utilizing a lot of cleanser and not utilizing a quality cleanser. We would thusly prescribe for you to involve the right measure of cleanser for your washing load according to the suggested rules tracked down in your guidance manual and also utilize a good quality cleanser Contact us Do you require further assistance and support? Our customer service team is available to provide you help Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty

Washing machine detergent drawer fill up with water

Washing machine detergent drawer fills up with water If your washing machine detergent drawer topping off with water it may be brought about by the spouts being impeded Follow the means underneath to clean your washing machine detergent drawer Eliminate the detergent drawer from the clothes washer by working the center lock and sliding it out Allow the detergent drawer to absorb a wash bowl and remove any obstinate deposits with a cleaning material or little brush like a toothbrush Dry the cleanser cabinet completely and slide the cleanser cabinet back into the housing Contact us Do you require further assistance and support Our customer service team is available to provide you help Repair service Do you need to book a repair Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Drum is not turning

The corbon brushes are worn out

In the event that the clothes washer drum isnt turning during a program this could be totally intentional and typical machine conduct Depending upon the program which you have chosen there are stages where there is restricted or no drum development at all for example while washing woolens or when excess foam has been detected To guarantee everything is right you can do a couple of basic checks Essentially follow the steps written below Clean the water delta channel Disconnect the machine Switch off the water tap Set up a huge can and put it under the tap in the event that water comes out Eliminate the hose from the tap Pour the remaining water from the hose into the can. Clean the channels tenderly with a little brush For appliances without AquaStop make certain to eliminate the hose from the back of the machine Take the channel out with sets of pliers and clean it completely Place back the hose and check for spills Check the water pressure To check the water pressure just adhere to the directions beneath Place a can under the water tap Run the water Roughly 10 liters of water each moment ought to emerge Assuming the water pressure is too low less water will be released If so if its not too much trouble contact your handyman who will actually want to determine the issue The carbon brushes are worn out Another part which can be liable for a clothes washer drum not turning is the carbon brushes. In the event that the drum isnt turning when loaded up with water or during the twist cycle this can show that the carbon brushes are exhausted which requires a maintenance by a prepared and qualified engineer Contact us Do you require further assistance and support Our customer service team is available to provide you help Repair service Do you need to book a repair Not to worry We can arrange for an engineer to repair your appliance whether in or out of warranty

Washing machine trips the electricity

Different causes of this problem

Washing machine trips the electrics There are different causes which can bring about a clothes washer stumbling the electrics, like the motor, the heater, the supressor, a wire shorting out, or water spilling onto an electric part. It can along these lines be challenging to decide precisely which cause is mindful without professional help. The main thing to do is to reset the RCD and to replace the circuit in the attachment. After doing this, in the event that the clothes washer is as yet stumbling the electrics or it is currently done working, this will require an examination and fix by a prepared and qualified engineer.

washing machine stops midway through a programme

Check the cold water fill hose

The washing machine stops midway through a programme The washing machine is not filling with water Check that your washing machine is getting cold water and that the cold water inlet hose is not bent or blocked. The washing machine does not fill with water Check the cold water fill hose and drain hose for kinks by pulling the unit out a bit and twisting out any visible kinks or kinks in these hoses. Mentioned below how to properly install these two pipes. Also, make sure the waste water hose is not blocked by disconnecting the waste hose from the siphon connection, placing the end of the hose in a bucket and selecting a drain program. If the bucket is clogged, the water will not fill or will be difficult to fill. If you notice a blockage, clean the waste water line and siphon. How to install a washing machine Check the water pressure You can check the water pressure by following the instructions below. Place the bucket under the faucet. Run for water. Water should come out at about 10 liters per minute. If the water pressure is too low, less water is removed. If so, contact a plumber who can fix the problem. Contact us Do you require further assistance and support? Our customer service team is available to provide you help. Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Washing machine moves and vibrates

Appliance standing on an inappropriate surface

Washing machine moves and vibrates Your washing machine may be moving and vibrating in its current position. This can make undesirable commotion and harm your washer and kitchen surfaces. Beneath we have illustrated the most widely recognized fixes to this issue. In the event that the issue continues you might have to book a maintenance with one of our engineers. Appliance standing on an inappropriate surface The surface on which it is installed is to blame for the problems with the washing machine vibrating and moving across the floor. Floors made of wood are especially unsuitable. The ideal location for your washing machine installation is on a hard surface in the room corner. If fundamental screw a water resistance with a base thickness of 30mm and put the machine on the board. Remove your washing machines transportation bolts. Verify that the transportation bolts are removed from the back of your washing machine. If not you should get rid of these right away and use the blanks that came with your machine instead. You can refer to the establishment directions for help and support. Level your clothes washer Clothes washers that are not adjusted or balanced can bring about clearly pounding or thumping sounds, particularly while working at high velocities. Make sure the washing machines feet are level and resting on a flat surface to eliminate these loud noises. Likewise check that the clothes washer is lined up with the ground by utilizing a soul level. In the event that it isnt level change the feet likewise and fix them set up. To set your appliance level Place the sprit level on the appliance. The appliances feet should be turned until the spirit level is in line. Follow the installation guides instructions to attach the lock nuts to the feet. Use the clip holders to hold the feet in place if the appliance is standing on a base. The clip holders can be purchased separately for this. Contact us Do you require further assistance and support? Our customer service team is available to provide you help. Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Washing machine door is not opening

The child lock is activated

*Washing machine door is not opening or closing* Sometimes the washing machine door does not open or close. Below we have listed the most common reasons of a stuck washing machine door, along with quick solutions to get your washing machine back to normal condition. *The child lock has been activated* If the washing machine door does not open, the cause may be the child lock, which needs to be deactivated. *The child lock on the washing machine has been activated* The clothes are stuck between the door and the furniture. A problem opening and closing the door correctly can be caused by clothing, especially small items of clothing such as socks.They could become trapped between the door and the body of the washing machine. Before starting the program, make sure there is no clothing between the door and the furniture. *The washing machine drum is overloaded* An overloaded washing machine drum can also prevent the door from closing properly. It may be necessary to remove the laundry items from the drum before the program starts. *How much should I put in my washing machine?* There is a problem with the door lock. If the causes described above have been verified and are not responsible for the door not opening or closing, this may indicate a problem with the door lock that does not trigger the lock of the port that prevents the program from starting. This is not a self-correcting error and requires repair by a trained and qualified technician. *Contact us* Do you require further assistance and support? Our customer service team is available to provide you help. *Repair service* Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Washing machine is not spinning

In rare instances, it may come to your attention that your washing machine is not performing the spinning function. We have provided two prompt solutions below to rectify the issue and restore your washing machine to optimal performance. Clean the drain pump The problem may be caused by a blockage in the pump. To clean the pump, kindly follow the instructions below 1. Turn off the machine. 2. Unplug the main things. 3. Open and remove the service flap. 4. Drain all water using a draine hose or by slowly removing the pump cover. 5. Clean the interior, thread, and housing of the pump to enable the impeller to rotate. 6. Firmly refit the pump cover and screw back. 7. To check the pump for leakage and power, pour one litre of water into the detergent drawer. 8. Check for any leakage. 9. If the pump is sealed watertight, commence the pumping program. 10. If the issue persists, check the drain hose using the instructions below. The washing machine hoses are kinked or blocked If your washing machine is not spinning correctly or not spinning at all, the problem may be a blocked or kinked waste water hose. Follow the steps below to check if this is the issue. 1. Turn off the appliance. 2. Unplug the mains. 3. Ensure that the drainage hose is correctly installed without any kinks. 4. Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills. 5. Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket. 6. Clean the drainage hose and the connecting piece of the siphon. 7. Hold the drainage hose in the bucket. 8. Select the Drain program. 9. Connect the drainage hose to the siphon. 10. Check whether the drain hose is watertight. 11. If the issue persists and you have already attempted cleaning the drain pump, kindly book an engineer to repair your washing machine. Contact us Do you require further assistance and support? Our customer service team is available to provide you help. Repair service Do you need to book a repair? Not to worry. We can arrange for an engineer to repair your appliance, whether in or out of warranty.

Washing machine repair

Washing machine is not starting a programme??

There are two main reasons why the washing machine might not be starting One being the start button is held down too short or too long In order to start a programme start a programme you will need to press and hold the start button slightly longer than the other buttons on the washing machine. A brief press will not be sufficient. If the button is held down too long a double audible beep will be heard and the washing machine will not start. This prevents a programme from being started through any accidentally . The other reason could be the door is not locked properly the door should be closed properly until you can hear an audible click. An overloaded washing machine drum may be preventing the door from being closed properly. You should also check whether an item of washing is jammed between the door and the machine.

Washing machine repair in Guildford

Washing machine is not turning on??

When there are no lights displaying the first thing to check if the pug has been inserted properly and is switched on If the problem persists change the plug into a different appliance socket for example the microwave plugged in try to put it in that socket If the sockets work check the fuse in the plug by putting the fuse into another appliance plug or by putting a new fuse make sure you use a 13 amp fuse.?? Lastly check whether the circuit breaker has tripped If necessary contact an electrician